Privacy Policy
Your Privacy Matters
At Clear Choice Coordination, trust is at the heart of everything we do. We recognise that sharing personal information is an important decision, and we are committed to handling your information responsibly, transparently, and respectfully.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using, storing, and managing personal information.
Information We Collect
You can visit our website without identifying yourself. However, if you choose to contact us, request information, complete a form, or access certain services, we may collect information such as:
Your name
Email address
Phone number
Address
NDIS-related information you choose to provide
Other details relevant to your enquiry or support needs
We only collect information that is reasonably necessary to assist you and deliver our services.
How We Use Your Information
Clear Choice Coordination may use your information to:
Respond to your enquiries
Arrange consultations or appointments
Provide support coordination services
Improve our website and customer experience
Meet legal and regulatory obligations
Communicate important updates about our services
We will never sell, rent, or trade your personal information to any third party.
Website Activity Information
Like most modern websites, we collect certain technical information when you visit our website. This information helps us understand how our website is being used and identify opportunities for improvement.
The information collected may include:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral sources
Session activity and engagement statistics
This data is generally collected in a way that does not directly identify individual visitors.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Improve website performance
Understand visitor behaviour
Remember user preferences
Deliver a more personalised experience
You can disable cookies through your browser settings if you prefer.
External Websites and Social Media
Our website may contain links to third-party websites, social media pages, and external resources.
Once you leave our website or interact with third-party content, the collection and use of information is governed by the privacy policy of that organisation. We encourage you to review their privacy practices before sharing personal information.
Keeping Your Information Safe
Protecting your information is important to us. We use reasonable safeguards and security measures to help prevent unauthorised access, loss, misuse, alteration, or disclosure of personal information.
While we take every reasonable precaution, no online platform can guarantee complete security.
Storage and Retention
Information collected through our website and service delivery systems may be stored electronically using secure cloud-based platforms and business management systems.
We retain information only as long as required to provide services, comply with legal obligations, and support our business operations.
Staying Connected
From time to time, we may contact you regarding:
Service updates
Appointment information
Resources and information relevant to your supports
News about Clear Choice Coordination
You can opt out of non-essential communications at any time.
Accessing or Updating Your Information
If you would like to access the personal information we hold about you, or believe any information is inaccurate or incomplete, please contact us. We will take reasonable steps to provide access and make corrections where appropriate.
Questions, Feedback, or Concerns
If you have any questions about this Privacy Policy or how your information is managed, please contact us:
Clear Choice Coordination
📧 roxanne@clearchoicecoordination.com.au
📞 0493 798 161
We welcome feedback and will do our best to resolve any privacy concerns promptly and fairly.
Changes to This Policy
As our services evolve, this Privacy Policy may be updated from time to time. Any changes will be published on this page and will take effect immediately upon publication.